Hassle-Free Returns: If you aren’t completely satisfied with your purchase, we will gladly refund your purchase, if you request your Return Authorization within ten days of receipt. Items must be in their original, unworn condition. Please note, Clearance, Sale, Pre-Owned, and Estate items are final sale and cannot be refunded. Customized, personalized and special order items are not returnable unless damaged or defective.
Once your Return Authorization is issued, please ship it back to us promptly. It must be received no later than January 15. Any returns received after that date will only be eligible for a refund less a restocking fee of 20%.

Return Policy

Refunds will be credited to the original method of payment, excluding delivery charges. Returns of gifts are only eligible for merchandise credit, for the purchase price, for use on www.fortunoffjewelry.com. All credits must be redeemed by January 15 and all purchases using these credits will be final sale.

If you are returning a defective item or if we made an error, we will refund the full cost of the item plus the original shipping charges. All refunds and exchanges are subject to review by our Quality Assurance Team.

For returns please follow the simple procedure outlined below.

Please call 1-800-636-7886 or e-mail service@fortunoffjewelry.com and a Customer Service representative will help you start the process.

Return Procedure

• Contact us for a Return Authorization number at 1-800-636-7886 or service@fortunoffjewelry.com.
• Fill out the return form on the back of the original packing slip or download one here: DOWNLOAD RETURN FORM
• Pack the item in the original gift box and packaging and secure with packing tape. Remember to include the return form in the box and tell us why you are returning it.
• Ship the package to the address below by your choice of carrier. Write the Return Authorization number on the return label. Return shipping charges are not refundable except for items received defective. We cannot accept COD deliveries.
• For your protection, insure items for their value and include a copy of this entire sheet with your shipment.
• Once we receive your returned item, it will be inspected by our Quality Assurance team.
• Keep a photocopy of the form and all receipts until you receive your credit.
• Please allow 2 weeks from the date we receive the item for the credit to be issued.

Packages should be shipped to:

FFJ / Four Leaf Designs
360 Maple Ave, Unit 132
Westbury, NY 11590