Special Care For Silver Sterling Jewelry

• Silver tarnishes naturally when exposed to light and air. This process, called oxidation, can create an interesting and desirable patina that can be enjoyed or conversely, removed using polishing cloths specifically made for silver jewelry. Anti-tarnish coatings on silver jewelry can scratch or wear off unevenly, creating the appearance of water spots or similar discoloration. This Sterling Silver should be wiped, not forcefully rubbed with a polishing cloth.
• For polishing older sterling silver pieces, use a cloth or mitt specially designed for silver, and silver polish.
• For silver with anti-tarnish coatings, use a soft jewelry polishing cloth only. It is best to lightly wipe or clean these pieces as you would gold jewelry. Do not use silver polish.
• Wipe your Vermeil jewelry as you would gold jewelry. Do not use abrasives, chemicals, or silver polish.
• Never wear your sterling silver jewelry while swimming in chlorine water, as chlorine may cause discoloration of the metal.
• As with other fine jewelry, exposure to any chemicals may damage the finish.
• Store your sterling silver jewelry in a cool dry place, individually wrapped in a cloth to prevent it from being scratched by other jewelry.

For more information on jewelry care see our Jewelry Care Guide.

If you have questions about how to care for your jewelry, email us at service@efgdesigns.com.

General Shipping Information

• We make every attempt to fill your order as quickly as possible. Most in-stock orders are shipped within 3-4 business days.
• Our standard residential shipping method is USPS Priority Mail.
• We require a signature upon delivery for orders over $700 and for all orders being delivered to an apartment, suite or business.
• Expedited orders that are designated for Overnight or 2-Day service (Fedex) may not ship the same day they were ordered. These are subject to normal order processing and fulfillment, including security screening that protects you, our customer. 
  
• Merchandise will be billed to your credit card when ready to ship, with the exception of custom orders, which are billed at time of order.
• If your order cannot be shipped within 4 business days after it is confirmed, we will notify you by e-mail and/or phone. For items that are back-ordered, special order or require sizing or personalization we will contact you regarding ship date.
• For rush orders, special situations, or stock inquiries, please call our Customer Service Team at 1-800-636-7886 or e-mail service@efgdesigns.com.
• We do not ship orders on Friday, Saturday or Sunday. We ship the next business day.
• We do not ship to international, APO or FPO addresses.
• Our jewelry ships in a gift box. Free gift wrapping and hand-written gift cards are available when you indicate your request at "check-out" in the appropriate fields.
• If you don't require a box, we can ship in a pouch.
  

Enjoy Free Gift Wrapping and Free Ground Shipping Every Day!

It's always been a hallmark of ours. When other merchants charge $5 per package for gift wrap — we offer it for free!

Gift Box
Your jewelry will always ship in a gift box or gift pouch.

Gift Wrap
If you would like your gift box wrapped or to send a personalized gift message, simply choose "Gift Services" during checkout. You can select to have your box wrapped in our elegant silver paper and enter your gift message, which we will hand-write on our gift card.

Contact Us:

From 9:30 AM to 4 PM Eastern Time, Monday through Friday
You may also request a phone appointment.
Our customer service team is here to help you with any question you might have.

1-800-636-7886
service@efgdesigns.com
Sumbit a form

EFG Designs
For shipments only:
Four Leaf Designs
360 Maple Ave, Unit 132
Westbury, NY 11590